Cancelling your order
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last delivery.
You must inform us within the 14 day period, by post or by email, and you then have a further 14 days to actually send the goods back. The items must be returned in perfect condition ready for resale.
Returning unwanted goods
If we have dispatched your items, or you have already received your items and you decide to cancel the order, then you will be responsible for the arrangement and cost of returning these to us.
Due to the size of our items then you may find arranging a courier difficult, and so you can contact us to arrange a pickup. The cost of this will be deducted from your refund. Please note that the cost of the pickup may well be more than the subsidised £15 per order. Please contact us for the price.
You should ensure that the goods should be insured for the purchase value during the return delivery. If you arrange recollection through the company then adequate insurance will be included in the cost.
Returning faulty goods
If you receive faulty goods and wish to return them, or they don’t match the description given, then you have the same rights as if you bought them in a store. If this is the case it may be that we do not need the whole product to be returned, and that we can rectify the problem from a distance. Please contact us if you are unhappy with your items. If the goods are faulty then we will arrange and pay for the collection of the faulty goods and dispatch of replacement of the items.
Please note that if the items have been damaged in transit, and you have signed to say items have been received in good condition, then we are unable to treat this as a faulty goods. If in doubt please enter unchecked when signing for receipt of the packages.
Receiving your refund
You will get a refund within 14 days of us receiving the items or evidence of the goods having been returned.
A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary, this is defined as the same handling as if you were looking at the item in a shop.
A deduction may also be made if you have asked us to arrange the recollection through our courier company. This will be equal to the exact cost charged to us by the courier.
Excessive call charges
The Consumer Contracts Regulations prohibits helpline phone charges in excess of the basic rate for calls by existing customers to the retailer or trader about products purchased. Please be rest assured that calls to our company will only ever cost you a local call.